Comments on: Toy Review: Fisher Price Puppy Grows and Knows your Name

By: terry

terry — Sun, 29 Jan 2012 05:52:40 +0000

help were can i find a cd for thos poddle 3 yer old very upset becouse it saying someone else name

By: Mtsedwards

Mtsedwards — Tue, 28 Dec 2010 04:17:00 +0000

Thanks to Wayne and thanks to the internet – without both, I’d have had a very disappointed 5-year-old on my hands. As it was, she was getting used to hearing “friend” and “puppy” for the past two days before I stumbled on this forum, immediately tried Wayne’s instructions and got the darned thing to say “Alyson” and “Fluffy” on the first try. Imagine the look on my daughter’s face when I brought it up and patted its head! Priceless! And now our Christmas is complete. Thanks so much, Wayne – you are our own personal Santa!

By: Marc Mellits

Marc Mellits — Thu, 01 Jul 2010 01:28:42 +0000

i have figured out how to install the software for puppy grows and knows your name. nothing worked at all until i did the following:
1: insert the CD
2: browse the CD (do not let it self-install)
3: find the program "setup.exe" (do not run the flash program, this is where the problem is)
4: right click and install as administrator
5: after program installs, right click on the program itself in the start menu and select properties
6: choose run in compatability mode (windows XP service pack 3 works for me)
7: choose OK

now the program should run ok.

By: Val

Val — Fri, 07 May 2010 04:55:06 +0000

Thanks to Wayne ! His solution works on my XP.
Kids are happy now. I can’t believe it that lousy Fisher-Price website doesn’t have customer support with software updates. In 2010 it looks weird. They don’t have QA department for sure and will loose their business to their competitors.

By: nancy

nancy — Wed, 10 Mar 2010 22:55:46 +0000

hello all, please help me..
my cousin bring this as a gift from USA, but unfortunatelt she lost the cd.. what should i do.. please please reply me, im from indonesia.. really dont understand with this kind of toys..

By: Gabriel

Gabriel — Sun, 14 Feb 2010 09:06:09 +0000

I bought one of those dogs here in Spain for last Christmas. I had the MSVCR80.DLL error and contacted with the technical service but we didn`t get any solution.

I found this web page this morning and I tried the solution proposed by Wayne and, SUCESS!!! the puppy is now saying the name of the child!!!

Thanks Wayne for your help.

By: Wayne

Wayne — Thu, 30 Jul 2009 16:50:10 +0000

MISSING CD DOWNLOAD + WORK AROUND FOR THE MSVCR80.DLL ERROR
Copy and paste the following address into your browsers address bar and you can dowload the installer at the bottom of that page: http://service.mattel.com/us/faq_results.asp?category=352&product_number=M9795&faqPage=1&faq_id=60937
NOW, THE MSVCR80.DLL ERROR WORKAROUND
1. Insert the CD and open “My Computer”, right-click the CD Drive icon and select “Open”. OR, open the installer folder if you downloaded the installer.
2. Run (double-click) the “setup.exe” located on the cd, or the “setup.exe” from the downloaded installer (linked above).
3. Attach the USB cable to your dog and your computer, then run the “Puppy Grows and Knows Your Name” program.
4. After you assign your childs name and the dogs name go to the next step where it is supposed to upload the data to your puppy… it will fail but do it anyway. Close out the program.
5. Now open “My Computer” and browse to the program’s installation folder which is at “C:\Program Files\Fisher-Price\Puppy Grows and Knows Your Name” and double-click the file called “orderusb.exe”. It will seem like nothing happened, but it works.
6. Disconnect your puppy and try it out.

I hope this helps. My daughters puppy is now saying her name. I think the MSVCR80.DLL issues are related to the interface of their program, but the info that tells the “orderusb.exe” to give your puppy its name and your childs name get written to a couple files before the interface crashes. Please add comments to this forum as to whether or not this helps since I have only tried it once.

By: Kyle

Kyle — Sun, 26 Jul 2009 19:21:39 +0000

Hahah, they want you to buy a CD bc there product doesn’t work, thats hilarious!

By: badpup

badpup — Fri, 03 Jul 2009 19:24:45 +0000

Got the ‘access denied’ message on Vista, even after installing the software.

Tried Windows XP – worked fine.

By: Liss

Liss — Sat, 23 May 2009 15:44:50 +0000

I’m having the same problem.

My system well & truely meets the requirments.
I’ve got the latest flash player.
Windows Defender is set to ‘DISABLED’
Tried going into My Computer and running the set up from there. No different.
Tried right clicking on the desktop icon, going to properties and changing the compatibility, I’ve tried ‘run as administrator’… I’ve tried everything. Nothing works.

I’m using Vista FWIW.

I contacted FP…. I gave them my computer specs and told them what version of flash etc. I have… they’re extremly helpful advice was to check my computer specs!!???? GRRRRRRRRRRRRRRR

SO many heart broken little children out there, NOT HAPPY with Fisher Price!